Warranty And Returns Policy
2-YEAR SATISFACTION WARRANTY
Cabeau is committed to your complete satisfaction. Our stringent standards and rigorous testing ensure the crafted products we produce are of the highest quality. Accordingly, we will replace all products that were found to be damaged at time of purchase or have defects in materials or workmanship.
If you receive a product with a defect within the first 2 years from the date of purchase, Cabeau will:
• Replace the defective component with a new part, or
• Replace the defective product with a new product, or
• Provide you with other products of equal value, or
• Provide you with a full refund.
You will be required to pay up to a $5 shipping fee for the replacement piece (additional international shipping costs will be included). To submit a replacement/refund claim, please follow the instructions below in under “Return Steps”.
100% MONEY-BACK GUARANTEE
(Applies to Evolution Cool Only)
If you are not fully satisfied with your Evolution Cool during the first 30 days, email us at firstname.lastname@example.org for a full refund.
Buy with confidence. We want you to be fully satisfied with every item that you purchase from Cabeau.com. If you are not satisfied with an item that you have purchased, you may return the item within 30 days from the order date for an exchange or full refund of the purchase price, minus the shipping, handling, or other charges.
In order to complete your exchange/refund, please complete the steps below and email them to email@example.com.
• Name of purchase store or website
• Date of purchase
• Name of product
• Reason for return/exchange
• Clear/readable picture of the back of the care label (travel pillows only
Pack item(s) in the original packaging (if available) including any documentation, accessories, and manuals received with the product. Please make sure the package is secure and that the contents with no risk of being damaged during shipping.
Remove or cover any previous shipping labels on the outside of the original box. This includes old addresses, labels, AWB, logos, etc.
Mail your product to:
ATTN: Consumer Return
21700 Oxnard Street, Suite 900
Woodland Hills, CA 91367
EXCHANGES / REFUNDS
Once your return is received and inspected, we will send you a notification email indicating whether or not your product fits the requirements for a refund or exchange.
If you are approved, then your exchange/refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 2-5 business days.